Although information and communication technologies (ICT) solutions have positive outcomes for both companies and employees, the digital transformation (DT) could have an impact on the well-being of employees. The jobs of the employees became more demanding, and they were expected to learn ICT skills and cope with ICT workloads and hassles. Due to negative stereotypes about women's deficiency in technology, these ICT problems could affect female and male employees differently. Thus, we predicted that this additional pressure may manifest itself in higher levels of digital transformation stress (DTS) in female employees. The results confirmed this prediction and indicated the existence of a gender gap in DTS, measured two-fold - in sentiment analysis of help desk tickets and self-report using a psychological scale. Based on these results, we explore the need to discuss possible solutions and tools to support women in ICT-heavy workplace contexts.

翻译：尽管信息通信技术（ICT）解决方案对企业和员工均产生积极影响，数字化转型（DT）仍可能对员工福祉造成冲击。员工的工作要求日益提高，他们需要学习ICT技能并应对ICT工作负荷与琐务。由于对女性技术能力不足的负面刻板印象，这些ICT问题可能对男女员工产生差异化影响。因此我们预测，这种额外压力可能表现为女性员工承受更高水平的数字化转型压力（DTS）。研究结果证实了这一预测，并通过双重测量（服务台工单的情感分析及心理学量表的自我报告）揭示了DTS中存在的性别差异。基于这些发现，我们探讨了在ICT密集型职场环境中讨论支持女性的解决方案与工具的必要性。