Predictive process monitoring supports operational decision-making by forecasting future states of ongoing business cases. A key task is case suffix prediction, which estimates the remaining sequence of activities for a case. Most existing approaches only generate activities with a single timestamp (usually the completion time). However, this is insufficient for resource capacity planning, which requires distinguishing between waiting time and processing time to accurately schedule resources and manage workloads. This paper introduces a technique to predict case suffixes that include both start and end timestamps. By predicting distinct waiting and processing intervals, the method provides a more granular view of future resource demands.

翻译：预测流程监控通过预测进行中商业案例的未来状态来支持运营决策。其中一项关键任务是案例后缀预测，即估计案例剩余的活动序列。现有方法通常仅生成带有单一时间戳（通常是完成时间）的活动。然而，这对于资源容量规划而言并不足够，因为资源容量规划需要区分等待时间与处理时间，以准确调度资源和管理工作负载。本文提出一种技术，用于预测同时包含开始和结束时间戳的案例后缀。通过预测不同的等待间隔与处理间隔，该方法能够更精细地展现未来资源需求。