This paper addresses the issue of connecting people online to help them find support with their day-to-day problems. We make use of declarative norms for mediating online interactions, and we specifically focus on the issue of leveraging diversity when connecting people. We run pilots at different university sites, and the results show relative success in the diversity of the selected profiles, backed by high user satisfaction.

翻译：本文探讨了如何通过在线连接帮助人们解决日常问题。我们利用声明性规范来调解在线互动，并特别关注在连接他人时如何有效利用多样性这一议题。我们在不同大学站点开展了试点研究，结果表明所选档案的多样性取得相对成功，且用户满意度较高。