The rapid development of AI-mediated communication technologies (AICTs), which are digital tools that use AI to augment interpersonal messages, has raised concerns about the future of interpersonal trust and prompted discussions about disclosure and uptake. This paper contributes to this discussion by assessing perceptions about the acceptability and use of open and secret AICTs for oneself and others. In two studies with representative samples (UK: N=477, US: N=765), we found that secret AICT use is deemed less acceptable than open AICT use, people tend to overestimate others' AICT use, and people expect others to use AICTs irresponsibly. Thus, we raise concerns about the potential for misperceptions and different expectations for others to drive self-fulfilling pessimistic outlooks about AI-mediated communication.
翻译:人工智能中介沟通技术(AICTs)——即利用AI增强人际信息的数字工具——的快速发展,引发了对人际信任未来的担忧,并促使围绕其披露与使用展开讨论。本文通过评估人们对开放型和隐蔽型AICT在自身及他人使用中的可接受性与实际应用感知,为上述讨论提供了新见解。基于两项代表性样本研究(英国:N=477,美国:N=765),我们发现:隐蔽型AICT使用的可接受性低于开放型;人们倾向于高估他人对AICT的使用频率;且预期他人会以不负责任的方式使用AICT。由此,我们警示:对AI中介沟通的认知偏差与对他人行为的差异化预期,可能驱动自我实现的悲观预期蔓延。