Digital transformation (DX) has recently become a pressing issue for many companies as the latest digital technologies, such as artificial intelligence and the Internet of Things, can be easily utilized. However, devising new business models is not easy for compa-nies, though they can improve their operations through digital technologies. Thus, business model design support methods are needed by people who lack digital tech-nology expertise. In contrast, large language models (LLMs) represented by ChatGPT and natural language processing utilizing LLMs have been developed revolutionarily. A business model design support system that utilizes these technologies has great potential. However, research on this area is scant. Accordingly, this study proposes an LLM-based method for comparing and analyzing similar companies from different business do-mains as a first step toward business model design support utilizing LLMs. This method can support idea generation in digital business model design.
翻译:数字化转型(DX)近年来已成为众多企业的紧迫议题,人工智能、物联网等最新数字技术能够被便捷应用。然而,尽管企业能通过数字技术优化运营,但设计新型商业模式对它们而言并不容易。因此,缺乏数字技术专业知识的人群亟需商业模式设计支持方法。与之相对,以ChatGPT为代表的大语言模型(LLMs)及利用LLM的自然语言处理技术取得了革命性发展。运用这些技术的商业模式设计支持系统具有巨大潜力,但相关研究仍显不足。为此,本研究提出了一种基于LLM的方法,通过比较分析不同业务领域的相似企业,作为利用LLM支持商业模式设计的第一步。该方法能够为数字商业模式设计中的创意生成提供支撑。