Previous research has explored the privacy needs and concerns of device owners, primary users, and different bystander groups with regard to smart home devices like security cameras, smart speakers, and hubs, but little is known about the privacy views and practices of smart home product teams, particularly those in non-Western contexts. This paper presents findings from 27 semi-structured interviews with Chinese smart home product team members, including product/project managers, software/hardware engineers, user experience (UX) designers, legal/privacy experts, and marketers/operation specialists. We examine their privacy perspectives, practices, and risk mitigation strategies. Our results show that participants emphasized compliance with Chinese data privacy laws, which typically prioritized national security over individual privacy rights. China-specific cultural, social, and legal factors also influenced participants' ethical considerations and attitudes toward balancing user privacy and security with convenience. Drawing on our findings, we propose a set of recommendations for smart home product teams, along with socio-technical and legal interventions to address smart home privacy issues-especially those belonging to at-risk groups-in Chinese multi-user smart homes.
翻译:先前的研究已探讨了设备所有者、主要用户及不同旁观者群体对安防摄像头、智能音箱和中枢等智能家居设备的隐私需求与关切,但关于智能家居产品团队(尤其是在非西方语境下)的隐私观点与实践,目前所知甚少。本文基于对中国智能家居产品团队成员的27次半结构化访谈(受访者包括产品/项目经理、软硬件工程师、用户体验设计师、法律/隐私专家及市场/运营专员),分析了其隐私视角、实践及风险缓解策略。研究发现,参与者普遍强调遵守中国数据隐私法规,这些法规通常将国家安全置于个人隐私权之上。中国特有的文化、社会和法律因素也影响了参与者的伦理考量,以及他们在用户隐私、安全与便利性之间权衡的态度。基于研究结果,我们提出了一系列针对智能家居产品团队的建议,并结合社会技术及法律干预措施,以应对中国多用户智能家居中的隐私问题——尤其是涉及高风险群体的隐私问题。