Business Process Management (BPM) is mostly centered around finding technical solutions. Nudging is an approach from psychology and behavioral economics to guide people's behavior. In this paper, we show how nudging can be integrated into the different phases of the BPM lifecycle. Further, we outline how nudging can be an alternative strategy for more sustainable business processes. We show how the integration of nudging offers significant opportunities for process mining and business process management in general to be more human-centric. We also discuss challenges that come with the adoption of nudging.

翻译：业务流程管理（BPM）主要围绕寻找技术解决方案展开。助推是一种源自心理学和行为经济学的引导人们行为的方法。在本文中，我们展示了如何将助推整合到BPM生命周期的不同阶段。此外，我们概述了助推如何作为实现更可持续业务流程的替代策略。我们阐述了助推的整合如何为流程挖掘和业务流程管理整体提供重要机遇，使其更加以人为本。我们也讨论了采纳助推方法所面临的挑战。