Emotion AI is an emerging field of artificial intelligence intended to be utilized by organizations to manage and monitor employees emotional states supporting employee wellbeing and organizational goals. The current paper presents a case study that took place in a Finnish research institute in which 11 research participants were interviewed about their experiences of working in an Emotion AI environment. Our findings indicate that employees have a positive predisposition towards wellbeing monitoring in the workplace when benefits are perceived firsthand. Concerns however, manifest even in settings where there is existing familiarity with the technology how it operates and who is conducting the data collection, these are discussed in the findings. We additionally note that employee concerns can be mitigated via robust organizational policies transparency and open communication.

翻译：情感人工智能是人工智能的一个新兴领域，旨在被组织用于管理和监测员工情绪状态，以支持员工福祉与组织目标。本文介绍了一项在芬兰某研究机构开展的案例研究，通过对11名研究参与者进行访谈，探究其在情感人工智能环境中的工作体验。研究发现，当员工能够亲身感受到益处时，他们对工作场所的福祉监测普遍持积极态度。然而，即使在参与者已熟悉技术运作方式及数据收集方的情况下，担忧情绪依然存在，本文对此进行了讨论。我们进一步指出，通过健全的组织政策、透明度以及开放沟通，可以有效缓解员工的顾虑。