Conversational user interfaces (CUIs) have become an everyday technology for people the world over, as well as a booming area of research. Advances in voice synthesis and the emergence of chatbots powered by large language models (LLMs), notably ChatGPT, have pushed CUIs to the forefront of human-computer interaction (HCI) research and practice. Now that these technologies enable an elemental level of usability and user experience (UX), we must turn our attention to higher-order human factors: trust and reliance. In this workshop, we aim to bring together a multidisciplinary group of researchers and practitioners invested in the next phase of CUI design. Through keynotes, presentations, and breakout sessions, we will share our knowledge, identify cutting-edge resources, and fortify an international network of CUI scholars. In particular, we will engage with the complexity of trust and reliance as attitudes and behaviours that emerge when people interact with conversational agents.
翻译:对话式用户界面(CUI)已成为全球人民的日常技术,同时也是蓬勃发展的研究领域。语音合成的进步以及由大型语言模型(LLM)驱动的聊天机器人(特别是ChatGPT)的出现,将CUI推向了人机交互(HCI)研究与实践的最前沿。既然这些技术已实现基本的可用性和用户体验(UX),我们必须将注意力转向更高层次的人因因素:信任与依赖。本次研讨会旨在汇聚多学科的研究人员与实践者,共同致力于CUI设计的下一阶段发展。通过主旨演讲、论文演示和分组讨论,我们将分享知识、发现前沿资源,并巩固全球CUI学者网络。特别是,我们将深入探讨信任与依赖的复杂性——这些态度和行为会随着人类与对话智能体的互动而涌现。