How do children respond to repeated robot errors? While prior research has examined adult reactions to successive robot errors, children's responses remain largely unexplored. In this study, we explore children's reactions to robot social errors and performance errors. For the latter, this study reproduces the successive robot failure paradigm of Liu et al. with child participants (N=59, ages 8-10) to examine how young users respond to repeated robot conversational errors. Participants interacted with a robot that failed to understand their prompts three times in succession, with their behavioral responses video-recorded and analyzed. We found both similarities and differences compared to adult responses from the original study. Like adults, children adjusted their prompts, modified their verbal tone, and exhibited increasingly emotional non-verbal responses throughout successive errors. However, children demonstrated more disengagement behaviors, including temporarily ignoring the robot or actively seeking an adult. Errors did not affect participants' perception of the robot, suggesting more flexible conversational expectations in children. These findings inform the design of more effective and developmentally appropriate human-robot interaction systems for young users.
翻译:儿童如何应对机器人重复出现的错误?尽管先前的研究已探讨了成人对连续机器人错误的反应,但儿童对此的响应在很大程度上仍未得到探索。本研究探究了儿童对机器人社交错误与性能错误的反应。针对后者,本研究复现了Liu等人提出的连续机器人故障范式,并以儿童参与者(N=59,年龄8-10岁)为对象,考察了年轻用户如何应对重复的机器人对话错误。参与者与一个连续三次未能理解其指令的机器人进行互动,其行为反应被录像并分析。我们发现,与原始研究中的成人反应相比,儿童的反应既有相似之处,也存在差异。与成人相似,儿童在连续错误过程中调整了指令、改变了语气,并表现出日益情绪化的非语言反应。然而,儿童表现出更多的脱离行为,包括暂时忽略机器人或主动寻求成人帮助。错误并未影响参与者对机器人的感知,这表明儿童具有更灵活的对话期望。这些发现为设计更有效且适合儿童发展的人机交互系统提供了参考。