As popular demand for digital information increases, public libraries are increasingly turning to commercial digital content distribution services to save curation time and costs. These services let libraries subscribe to pre-configured digital content packages that become instantly available wholesale to their patrons. However, these packages often contain content that does not align with the library's curation policy. We conducted interviews with 15 public librarians in the US to examine their experiences with subscribing to digital distribution services. We found that the subscribing libraries face many digital governance challenges, including the sub-par quality of received content, a lack of control in the curation process, and a limited understanding of how distribution services operate. We draw from prior HCI and social media moderation literature to contextualize and examine these challenges. Building upon our findings, we suggest how digital distributors, libraries, and lawmakers could improve digital distribution services in library settings. We offer recommendations for co-constructing a robust digital content curation policy and discuss how librarian's cooperation and well-deployed content moderation mechanisms could help enforce that policy. Our work informs the utility of future content moderation research that bridges the fields of CSCW and library science.

翻译：随着公众对数字信息的需求日益增长，公共图书馆越来越多地转向商业数字内容分发服务，以节省策展时间和成本。这些服务允许图书馆订阅预先配置的数字内容包，并立即向其读者批量提供。然而，这些包中往往包含与图书馆策展政策不符的内容。我们对美国15位公共图书馆员进行了访谈，以了解他们订阅数字分发服务的经验。我们发现，订阅图书馆面临诸多数字治理挑战，包括接收内容质量欠佳、在策展过程中缺乏控制，以及对分发服务运作方式的理解有限。我们借鉴先前的人机交互与社交媒体审核文献来审视和剖析这些挑战。基于研究发现，我们建议数字分发商、图书馆及立法者如何改进图书馆环境中的数字分发服务。我们提出共同构建稳健数字内容策展政策的建议，并探讨图书馆员的合作与部署良好的内容审核机制如何助力该政策的执行。我们的工作为未来连接计算机支持的协同工作与图书馆学领域的内容审核研究提供了实用价值。