Given the challenges associated with obtaining large volumes of real-world audio, the advancement of Automatic Speech Recognition (ASR) systems increasingly depends on synthetic data. This study focuses on the call center-banking domain, providing a targeted analysis of ASR models in this context. We evaluate real and synthetic datasets, using Word Error Rate (WER) and Character Error Rate (CER) as metrics, and employ a speech quality model to assess the impact on ASR performance. Our research compares Text-to-Speech (TTS) and advanced voice conversion methods, including KNNVC, Seed-VC, and Vec2Wav2, revealing significant improvements in speech quality and ASR accuracy, particularly with Seed-VC. Additionally, our domain-specific experimentation provides insight into the unique challenges and opportunities that arise when applying ASR technologies to industry-relevant settings. This highlights the potential of voice conversion technologies to enhance ASR systems, guiding future research in diverse linguistic scenarios, and paving the way for the broader application of ASR innovations across various fields.

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