Recent years have seen a steady rise in the popularity and use of Conversational Agents (CA) for different applications, well before the more immediate impact of large language models. This rise has been accompanied by an extensive exploration and documentation of the challenges of designing and creating conversational agents. Focusing on a recent scoping review of the socio-technical challenges of CA creation, this opinion paper calls for an examination of the extent to which interdisciplinary collaboration (IDC) challenges might contribute towards socio-technical CA design challenges. The paper proposes a taxonomy of CA design challenges using IDC as a lens, and proposes practical strategies to overcome them which complement existing design principles. The paper invites future work to empirically verify suggested conceptual links and apply the proposed strategies within the space of CA design to evaluate their effectiveness.

翻译：近年来，在大型语言模型产生更直接影响之前，会话代理在不同应用中的流行度和使用率已稳步上升。这种上升伴随着对设计和创建会话代理所面临的挑战的广泛探索与记录。本观点性论文聚焦于近期关于会话代理创建过程中社会技术挑战的范围综述，呼吁审视跨学科合作挑战可能对社会技术型会话代理设计挑战的影响程度。本文以跨学科合作为视角，提出了会话代理设计挑战的分类体系，并提出了补充现有设计原则的实用应对策略。本文邀请未来的研究对提出的概念性联系进行实证验证，并在会话代理设计领域内应用所提出的策略以评估其有效性。