As Artificial Intelligence (AI) becomes integral to software development, understanding the social and cooperative dynamics that affect AI-driven organizational change is important. Yet, despite AI's rapid progress and influence, the human and cooperative facets of these shifts in software organizations remain relatively less explored. This study uses Behavioral Software Engineering (BSE) as a lens to examine these often-overlooked dimensions of AI transformation. Through a qualitative approach involving ten semi-structured interviews across four organizations that are undergoing AI transformations, we performed a thematic analysis that revealed numerous sub-themes linked to twelve BSE concepts across individual, group, and organizational levels. Since the organizations are at an early stage of transformation we found more emphasis on the individual level. Our findings further reveal six key challenges tied to these BSE aspects that the organizations face during their AI transformation. Aligned with change management literature, we emphasize that effective communication, proactive leadership, and resistance management are essential for successful AI integration. However, we also identify ethical considerations as critical in the AI context-an area largely overlooked in previous research. Furthermore, a narrative analysis illustrates how different roles within an organization experience the AI transition in unique ways. These insights underscore that AI transformation extends beyond technical solutions; it requires a thoughtful approach that balances technological and human factors.
翻译:随着人工智能(AI)日益融入软件开发,理解影响AI驱动组织变革的社会与协作动态变得至关重要。然而,尽管AI发展迅速且影响深远,软件组织中这些变革所涉及的人本与协作维度仍相对缺乏探索。本研究以行为软件工程(BSE)为视角,审视AI转型中这些常被忽视的维度。通过对四家正处于AI转型阶段的组织进行十次半结构化访谈的质性研究,我们开展了主题分析,揭示了与个体、团队及组织层面十二个BSE概念相关的众多子主题。由于这些组织尚处于转型初期,我们发现研究更侧重于个体层面。我们的发现进一步揭示了组织在AI转型过程中面临的与这些BSE维度相关的六大关键挑战。结合变革管理文献,我们强调有效沟通、主动型领导力及变革阻力管理对于成功整合AI至关重要。同时,我们指出伦理考量在AI语境中具有关键意义——这一领域在既往研究中很大程度上被忽视。此外,叙事分析展示了组织内不同角色如何以独特方式体验AI转型过程。这些见解表明,AI转型超越单纯的技术解决方案,需要一种平衡技术因素与人本因素的审慎路径。