Workplace bias creates negative psychological outcomes for employees, permeating the larger organization. Workplace meetings are frequent, making them a key context where bias may occur. Video conferencing (VC) is an increasingly common medium for workplace meetings; we therefore investigated how VC tools contribute to increasing or reducing bias in meetings. Through a semi-structured interview study with 22 professionals, we found that VC features push meeting leaders to exercise control over various meeting parameters, giving leaders an outsized role in affecting bias. We demonstrate this with respect to four core VC features -- user tiles, raise hand, text-based chat, and meeting recording -- and recommend employing at least one of two mechanisms for mitigating bias in VC meetings -- 1) transferring control from meeting leaders to technical systems or other attendees and 2) helping meeting leaders better exercise the control they do wield.
翻译:职场偏见不仅对员工造成负面心理影响,更会渗透到整个组织。职场会议频繁开展,使其成为偏见可能发生的关键场景。视频会议作为职场会议日益普及的媒介,我们通过半结构化访谈研究22位专业人士,探究视频会议工具如何影响会议偏见的增减。研究发现,视频会议特性促使会议主持者过度控制多项会议参数,使主持者在偏见形成中扮演超常角色。我们围绕用户头像、举手功能、文本聊天和会议录制四项核心视频会议功能进行论证,并提出缓解视频会议偏见的两类机制:1)将控制权从会议主持者转移给技术系统或其他参会者;2)帮助会议主持者更妥善地行使其实际掌握的控制权。