This chapter examines the evolution of library services at the University of Liège (ULiège), with a focus on the implementation and assessment of the LibCal Seats booking module. Introduced in September 2020 in response to the COVID-19 pandemic, this system was designed to manage occupancy and maintain social distancing. While initially a temporary measure, the seat booking service remains in use during peak periods. Drawing on survey data from 2022 and 2023, the chapter analyses user perceptions of the system. Results indicate strong student appreciation, particularly regarding stress reduction and equitable access to study spaces. Despite overall satisfaction, issues such as unoccupied reserved seats and an unnecessarily complex booking process emerged, leading to targeted improvements. This chapter highlights the importance of responsive, user-centred services in academic libraries. The adoption of the booking system helped address challenges such as overcrowding and "seat hogging," ultimately contributing to a more organised and accessible environment. The case study illustrates how technology can enhance library service delivery, offering insights for institutions seeking to optimise space management. The continued evaluation of the system reflects a broader commitment to adapting services in alignment with user needs and institutional priorities.

翻译：本章考察了列日大学图书馆服务的演进，重点关注LibCal座位预订模块的实施与评估。该系统于2020年9月为应对新冠疫情推出，旨在管理入馆人数并保持社交距离。虽然最初为临时措施，但座位预订服务在高峰时段仍持续运行。基于2022年与2023年的调查数据，本章分析了用户对该系统的使用感受。结果显示学生普遍给予积极评价，尤其在减轻学习压力与保障自习空间公平获取方面。尽管整体满意度较高，但诸如预约座位空置、预订流程冗余等问题逐渐显现，并已推动针对性改进。本章强调了学术图书馆构建响应式、以用户为中心的服务体系的重要性。座位预订系统的采用有效缓解了馆内拥挤与“占座”现象，最终营造出更有序、更开放的学习环境。本案例研究揭示了技术如何提升图书馆服务效能，为寻求空间管理优化的机构提供了实践参考。对该系统的持续评估体现了图书馆根据用户需求与机构目标动态调整服务的长期承诺。