With the rapid growth of technology, emerging IT professionals increasingly require mentorship to secure positions in the field. Recognizing this need, ReCoded has enhanced the skill set of their tech Bootcamp graduates by introducing the community platform -- "ReCoded's Mentorship Platform". To improve the user experience of the volunteer mentors at ReCoded, this thesis investigates optimizing mentors' interactions with digital mentorship platforms and provides suggestions for enhancing these interactions. Multiple third-party collaborators have powered the mentorship platform at ReCoded. This thesis examines the platform powered by StellarUp as a case study. The insights obtained may inform the UX design of any subsequent mentorship platforms considered by ReCoded. This thesis adopted a user-centric approach to solving a UX question. The study identified challenges in the mentors' user journey and their needs by engaging with users via interviews, usability tests, and eye-tracking methods. Three principal issues emerged: platform navigation, the onboarding process, and the seamless integration of external tools. Solutions were derived from desk research for onboarding, card sorting techniques for navigation, and competitive analyses for tool integration. Throughout the research, feedback from 23 participants was gathered, ensuring a holistic understanding and actionable recommendations for developing a user-friendly and efficient mentorship platform.

翻译：随着技术的飞速发展，新兴IT专业人员日益需要通过导师指导来获得该领域的职位。认识到这一需求，ReCoded通过引入社区平台——“ReCoded导师平台”，提升了其技术训练营毕业生的技能组合。为改善ReCoded志愿导师的用户体验，本研究探讨了如何优化导师与数字导师平台的交互，并为增强这些交互提供了建议。ReCoded的导师平台由多个第三方合作方提供技术支持。本研究以StellarUp驱动的平台作为案例进行剖析。所获得的洞见可为ReCoded后续考虑的任何导师平台的用户体验设计提供参考。本研究采用以用户为中心的方法来解决一个用户体验问题。通过访谈、可用性测试和眼动追踪方法与用户互动，研究识别了导师用户旅程中的挑战及其需求。三个主要问题浮现出来：平台导航、新用户引导流程以及外部工具的无缝集成。解决方案分别来源于：针对引导流程的案头研究、针对导航的卡片分类技术，以及针对工具集成的竞品分析。在整个研究过程中，收集了23位参与者的反馈，确保了对开发用户友好且高效的导师平台形成全面理解和可操作的建议。