The Internet revolution in 1990, followed by the data-driven and information revolution, has transformed the world as we know it. Nowadays, what seam to be 10 to 20 years ago, a science fiction idea (i.e., machines dominating the world) is seen as possible. This revolution also brought a need for new regulatory practices where user trust and artificial Intelligence (AI) discourse has a central role. This work aims to clarify some misconceptions about user trust in AI discourse and fight the tendency to design vulnerable interactions that lead to further breaches of trust, both real and perceived. Findings illustrate the lack of clarity in understanding user trust and its effects on computer science, especially in measuring user trust characteristics. It argues for clarifying those notions to avoid possible trust gaps and misinterpretations in AI adoption and appropriation.
翻译:1990年的互联网革命,以及随后的数据驱动与信息革命,已深刻改变了我们所认知的世界。如今,大约一二十年前还被视为科幻构想(即机器主宰世界)的理念,如今已变得可能。这场革命也催生了新的监管实践需求,其中用户信任与人工智能话语扮演着核心角色。本研究旨在澄清AI话语中关于用户信任的一些误解,并遏制设计易受攻击的交互系统、从而进一步导致(真实和感知层面的)信任破裂的趋势。研究结果揭示了理解用户信任及其对计算机科学影响(尤其是在测量用户信任特征方面)的模糊性。本文主张厘清这些概念,以避免在AI采纳与应用过程中出现信任缺口和误解。