Robust access to trustworthy information is a critical need for society with implications for knowledge production, public health education, and promoting informed citizenry in democratic societies. Generative AI technologies may enable new ways to access information and improve effectiveness of existing information retrieval systems but we are only starting to understand and grapple with their long-term social implications. In this chapter, we present an overview of some of the systemic consequences and risks of employing generative AI in the context of information access. We also provide recommendations for evaluation and mitigation, and discuss challenges for future research.

翻译：社会对可靠信息的稳健获取具有关键需求，其影响涉及知识生产、公共卫生教育，以及在民主社会中培育知情公民。生成式人工智能技术可能开辟信息获取的新途径，并提升现有信息检索系统的效能，但我们尚处于理解与应对其长期社会影响的起步阶段。本章概述了在信息获取场景中应用生成式人工智能所引发的若干系统性后果与风险，同时提出了评估与缓解建议，并探讨了未来研究面临的挑战。