The study of UX dark patterns, i.e., UI designs that seek to manipulate user behaviors, often for the benefit of online services, has drawn significant attention in the CHI and CSCW communities in recent years. To complement previous studies in addressing dark patterns from (1) the designer's perspective on education and advocacy for ethical designs; and (2) the policymaker's perspective on new regulations, we propose an end-user-empowerment intervention approach that helps users (1) raise the awareness of dark patterns and understand their underlying design intents; (2) take actions to counter the effects of dark patterns using a web augmentation approach. Through a two-phase co-design study, including 5 co-design workshops (N=12) and a 2-week technology probe study (N=15), we reported findings on the understanding of users' needs, preferences, and challenges in handling dark patterns and investigated the feedback and reactions to users' awareness of and action on dark patterns being empowered in a realistic in-situ setting.
翻译:近年来,用户体验暗黑模式(即旨在操纵用户行为的UI设计,通常服务于在线服务提供方)的研究已在CHI与CSCW学术社群引发广泛关注。为补充现有研究从(1)设计师视角(倡导伦理设计的教育与推广)和(2)政策制定者视角(制定新法规)应对暗黑模式的路径,本文提出一种终端用户赋能干预方法,该方法帮助用户:(1)提升对暗黑模式的认知并理解其潜在设计意图;(2)通过网页增强技术采取行动对抗暗黑模式的影响。通过包含5场协同设计工作坊(N=12)与为期2周的技术探针研究(N=15)的两阶段协同设计实验,我们报告了关于用户处理暗黑模式时需求、偏好及挑战的理解性发现,并在真实场景中探究了用户对暗黑模式认知与被赋权行动行为的反馈与反应。