Digital Identity (DI) technologies have the potential to enhance the quality of life of citizens through the provision of seamless services, improve the effectiveness of public services, and increase overall economic competitiveness. However, lack of access to DIs can limit these benefits, while unequal access can lead to uneven distribution of these benefits across social groups and escalate existing tensions. Accessible, user-friendly and efficient onboarding can play a key role in ensuring equitable access and wide adoption of DI technologies. This paper proposes the development of physical locations (Experience Centres) that can be used for citizen onboarding to national DI systems, positively shaping citizens' first impression with the technology and, in turn, promoting adoption. To this end, we outline a multidisciplinary research approach for identifying and addressing the considerations necessary for designing, developing and operating a model Experience Centre for DI onboarding in an inclusive manner.

翻译：数字身份（DI）技术通过提供无缝服务，有望提升公民生活质量、增强公共服务效能并提高整体经济竞争力。然而，无法获取DI技术可能会限制这些效益的发挥，而获取渠道不均则可能导致社会群体间效益分配失衡，加剧现有矛盾。可访问、易用且高效的注册环节对于确保DI技术的公平获取和广泛采用具有关键作用。本文提出建立实体场所（体验中心）用于引导公民加入国家DI系统，通过塑造公民对该技术的积极第一印象来促进其应用。为此，我们概述了一种多学科研究方法，旨在识别并解决以包容性方式设计、开发和运营用于DI注册的示范体验中心所需考虑的各项因素。