Empathy is a powerful yet often overlooked element in software engineering (SE), supporting better teamwork, smoother communication, and effective decision-making.This paper introduces 17 actionable empathy guidelines designed to support practitioners, teams, and organisations. We also explore how these guidelines can be implemented in practice by examining real-world applications, challenges, and strategies to overcome them shared by software practitioners. To support adoption, we present a visual prioritisation framework that categorises the guidelines based on perceived importance, ease of implementation, and willingness to adopt. The findings offer practical and flexible suggestions for integrating empathy into everyday SE work, helping teams move from principles to sustainable action.

翻译：同理心是软件工程中强大却常被忽视的要素，它能促进更佳的团队协作、更顺畅的沟通以及更有效的决策。本文提出了17条可操作的共情指南，旨在支持从业者、团队及组织。我们通过考察软件从业者分享的实际应用案例、面临的挑战及应对策略，深入探讨了这些指南在实践中的实施路径。为促进采纳，我们提出了一个可视化优先级框架，该框架依据感知重要性、实施难度及采纳意愿对指南进行分类。研究结果为将同理心融入日常软件工程工作提供了实用且灵活的建议，助力团队从原则性认知转向可持续的实际行动。