Emerging research shows that individual differences in how people use technology sometimes cluster by socioeconomic status (SES) and that when technology is not socioeconomically inclusive, low-SES individuals may abandon it. To understand how to improve technology's SES-inclusivity, we present a multi-phase case study on SocioEconomicMag (SESMag), an emerging inspection method for socio+economic inclusivity. In our 16-month case study, a software team developing a learning management platform used SESMag to evaluate and then to improve their platform's SES-inclusivity. The results showed that (1) the practitioners identified SES-inclusivity bugs in 76% of the features they evaluated; (2) these inclusivity bugs actually arise among low-SES college students; and (3) the SESMag process pointed ways towards fixing these bugs. Finally, (4) a user study with SES-diverse college students showed that the platform's SES-inclusivity eradicated 45-54% of the bugs; for some types of bugs, the bug instance eradication rate was 80% or higher.

翻译：新兴研究表明，人们使用技术方式的个体差异有时会按社会经济地位（SES）聚类，且当技术不具备社会经济包容性时，低SES个体可能会放弃使用。为理解如何提升技术的社会经济包容性，我们提出一项多阶段案例研究，聚焦于SocioEconomicMag（SESMag）——一种新兴的社会经济包容性检查方法。在我们的16个月案例研究中，一个开发学习管理平台的软件团队运用SESMag评估并随后改进其平台的社会经济包容性。结果显示：（1）从业者在其评估的76%功能中识别出社会经济包容性缺陷；（2）这些包容性缺陷确实在低SES大学生中出现；（3）SESMag方法指出了修复这些缺陷的路径。最后，（4）一项面向社会经济多样性大学生的用户研究表明，该平台的社会经济包容性消除了45-54%的缺陷；对于某些类型的缺陷，缺陷实例消除率达80%或更高。