The COVID-19 pandemic has stimulated the shift of work and life from the physical to a more digital format. To survive and thrive, companies have integrated more digital-enabled elements into their businesses to facilitate resilience, by avoiding potential close physical contact. Following Design Science Research Methodology (DSRM), this paper builds a workflow management system for contactless digital resilience when customers are purchasing in a store. Customer behavior, in coping with digital resilience against COVID-19, is illustrated and empirically tested, using a derivative model in which the constructs are from classical theories. Data was collected from individual customers via the Internet, and 247 completed questionnaires were examined.

翻译：COVID-19大流行刺激了工作和生活从物理形式向更数字化格式的转变,为了生存和繁荣,各公司通过避免潜在的密切身体接触,将更具有数字功能的元素融入其企业,以促进复原力,根据设计科学研究方法,本文件建立了一个工作流程管理系统,供客户在商店购买时不接触的数字复原力使用,在应对数字抗御COVID-19时,客户行为得到说明和经验测试,使用一种衍生模型,其结构来自古典理论,通过因特网从个别客户收集数据,并审查了247份填写完毕的问卷。