Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end users perceive the choices and affordances of different kinds of personal content moderation tools, and (2) how the introduction of personalization impacts user perceptions of platforms' content moderation responsibilities. This paper investigates end users' perspectives on personal content moderation tools by conducting an interview study with a diverse sample of 24 active social media users. We probe interviewees' preferences using simulated personal moderation interfaces, including word filters, sliders for toxicity levels, and boolean toxicity toggles. We also examine the labor involved for users in choosing moderation settings and present users' attitudes about the roles and responsibilities of social media platforms and other stakeholders towards moderation. We discuss how our findings can inform design solutions to improve transparency and controllability in personal content moderation tools.
翻译:社交媒体平台通过整合平台整体内容审核系统的输出,以及部分情况下用户配置的个人化审核偏好,为每位用户实施内容审核。然而,目前尚不明确以下两个问题:(1) 终端用户如何看待不同类型个人内容审核工具的选项与技术可供性;(2) 个性化机制的引入如何影响用户对平台内容审核责任的认知。本文通过对24名活跃社交媒体用户组成的多样化样本进行访谈研究,探究终端用户对个人内容审核工具的认知。我们利用模拟个人化审核界面(包括词汇过滤器、毒性程度滑块及布尔型毒性开关)来考察受访者的偏好,同时分析了用户在选择审核设置时所涉及的劳动成本,并呈现了用户对社交媒体平台及其他利益相关方在审核中角色与责任的态度。最后,我们探讨了研究发现如何为提升个人内容审核工具透明度与可控性的设计方案提供借鉴。