Relationships are essential to our happiness and wellbeing, yet their dissolution-the final stage of a relationship's lifecycle-is among the most stressful events individuals can experience, often leading to profound and lasting impacts. With the breakup process increasingly facilitated by technology, such as computer-mediated communication, and the likely future influence of generative AI (GenAI) tools, we conducted a semi-structured interview study with 21 participants. We aim to understand: 1) the current role of technology in the breakup process, 2) the needs and support individuals seek during this time, and 3) how GenAI might address or undermine these needs. Our findings show that people have distinct needs at various stages of breakups. While currently technology plays an important role, it falls short in supporting users' unmet needs. Participants envision that GenAI could: 1) aid in prompting self-reflection, providing neutral second opinions, and assisting with planning leading up to a breakup; 2) serve as a communication mediator, supporting wording and tone to facilitate emotional expression during breakup conversations; and 3) support personal growth and offer companionship after a breakup. However, our findings also reveal participants' concerns about involving GenAI in this process. Based on our results, we discuss the potential opportunities, design considerations, and harms of GenAI tools in facilitating people's relationship dissolution.
翻译:人际关系对我们的幸福与福祉至关重要,然而关系的解体——即关系生命周期的最终阶段——是个体可能经历的最具压力的事件之一,往往带来深远而持久的影响。随着分手过程日益受到技术(如计算机中介沟通)的促进,以及生成式人工智能工具未来可能产生的影响,我们对21名参与者进行了半结构化访谈研究。本研究旨在理解:1) 技术在分手过程中的当前角色;2) 个体在此期间寻求的需求与支持;3) 生成式人工智能如何可能满足或破坏这些需求。研究发现,人们在分手的不同阶段存在差异化需求。虽然当前技术扮演重要角色,但未能充分满足用户未被满足的需求。参与者设想生成式人工智能可以:1) 协助促进自我反思、提供中立第三方意见,并帮助规划分手前的准备;2) 作为沟通调解者,通过措辞和语气支持来促进分手对话中的情感表达;3) 在分手后支持个人成长并提供陪伴。然而,研究也揭示了参与者对在此过程中引入生成式人工智能的担忧。基于研究结果,我们探讨了生成式人工智能工具在协助人们关系解体过程中的潜在机遇、设计考量及可能危害。