Policy learning methods based on conditional average treatment effects can obscure subpopulation heterogeneity when applied to ordinal outcomes. We develop a policy learning framework for ordinal outcomes with heterogeneous utilities for individuals who strictly benefit from treatment and those who do not. Since the probability of strict benefit is only partially identified without further conditions, we adopt a minimax strategy which minimizes the worst-case regret over the identification region. To estimate the resulting nonsmooth objective, we combine smooth approximations with Neyman orthogonalization to remove first-order bias from nuisance estimation. We also derive an excess worst-case regret bound over a restricted policy class. The proposed method is validated through extensive simulations and an application to the 2022 Survey of Income and Program Participation (SIPP) data.

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