Challenges faced by formerly incarcerated individuals in the United States raise questions about our society's ability to truly provide second chances. This paper presents the outcomes of our ongoing collaboration with a non-profit organization dedicated to reentry support. We highlight the multifaceted challenges individuals face during their reentry journey, including support programs that prioritize supervision over service, unresponsive support systems, limited access to resources, financial struggles exacerbated by restricted employment opportunities, and technological barriers. In the face of such complex social challenges, our work aims to facilitate our partner organization's ongoing efforts to promote digital literacy through a web application that is integrated into their existing processes. We share initial feedback from the stakeholders, draw out four implications: supporting continuity of care, promoting reflection through slow technology, building in flexibility, and reconfiguring toward existing infrastructure, and conclude with a reflection on our role as partners on the side.

翻译：美国前科人员面临的挑战引发了对社会能否真正提供二次机会的质疑。本文展示了我们与一家致力于重返社会支持的非营利组织持续合作的成果。我们重点分析了个人在重返社会过程中面临的多维度挑战，包括：支持计划重监管轻服务、支持系统响应迟缓、资源获取渠道有限、就业机会受限加剧的经济困境，以及技术壁垒。面对如此复杂的社会挑战，我们的工作旨在通过开发集成到其现有流程中的网络应用程序，协助合作组织持续推进数字素养提升计划。我们分享了来自利益相关者的初步反馈，提出四项启示：支持连续性照护、通过慢技术促进反思、构建灵活性机制、以及向现有基础设施进行重构配置，最后对我们作为协作伙伴的角色定位进行了反思。