Software has the potential to improve lives. Yet, unethical and uninformed software practices are at the root of an increasing number of ethical concerns. Despite its pervasiveness, few research has analyzed end-users perspectives on the ethical issues of the software they use. We address this gap, and investigate end-user's ethical concerns in software through 19 semi-structured interviews with residents of the Netherlands. We ask a diverse group of users about their ethical concerns when using everyday software applications. We investigate the underlying reasons for their concerns and what solutions they propose to eliminate them. We find that our participants actively worry about privacy, transparency, manipulation, safety and inappropriate content; with privacy and manipulation often being at the center of their worries. Our participants demand software solutions to improve information clarity in applications and provide more control over the user experience. They further expect larger systematic changes within software practices and government regulation.

翻译：软件具有改善生活的潜力。然而，不道德和缺乏认知的软件实践是日益增长的伦理问题的根源。尽管软件无处不在，但很少有研究分析终端用户对其所用软件伦理问题的看法。我们通过19次对荷兰居民的半结构化访谈来填补这一空白，并调查终端用户对软件的伦理关切。我们询问了不同用户群体在使用日常软件应用时的伦理关切，探究了这些关切背后的原因以及他们提出的解决方案。我们发现，参与者积极担忧隐私、透明度、操纵、安全和不适当内容等问题，其中隐私和操纵常常是他们担忧的核心。参与者要求软件解决方案提高应用中的信息清晰度，并提供更多对用户体验的控制权。他们进一步期望在软件实践和政府监管方面进行更大规模的系统性变革。