With the rise of remote work, a range of surveillance technologies are increasingly being used by business owners to track and monitor employees, raising concerns about worker rights and privacy. Through analysis of Reddit posts and in-depth semi-structured interviews, this paper seeks to understand how workers across a range of sectors make sense of and respond to layered forms of surveillance. While workers express concern about risks to their health, safety, and privacy, they also face a lack of transparency and autonomy around the use of these systems. In response, workers take up tactics of everyday resistance, such as commiserating with other workers or employing technological hacks. Although these tactics demonstrate workers' ingenuity, they also show the limitations of existing approaches to protect workers against intrusive workplace monitoring. We argue that there is an opportunity for CSCW researchers to support these countermeasures through worker-led design and policy.
翻译:随着远程工作的兴起,企业主越来越多地使用一系列监控技术来追踪和监视员工,引发了人们对工人权利和隐私的担忧。本文通过分析Reddit帖子及深入的半结构化访谈,旨在理解不同行业的工人如何理解并应对多层次的监控形式。尽管工人表达了对健康、安全和隐私风险的担忧,但他们在这些系统的使用上也面临着透明度缺失和自主权受限的问题。作为回应,工人采取了日常抵抗策略,例如与其他工人互诉苦衷或运用技术性规避手段。尽管这些策略展现了工人的智慧,但也揭示了现有保护工人免受侵入性职场监控的方法存在局限性。我们认为,CSCW研究者有机会通过工人主导的设计和政策来支持这些应对措施。