What does work and career success mean for those who secure their work using digital labor platforms? Traditional research on success predominantly relies on organizationally-centric benchmarks, such as promotions and income. These measures provide limited insights into the evolving nature of work and careers shaped at the intersection of digital labor platform technologies and workers' evolving perspectives. Drawing on data from a longitudinal study of 108 digital labor platform workers on Upwork, we (1) identify seven dimensions of success indicators that reflect workers' definitions of success in platform-mediated work and careers, (2) delineate three dimensions of digital labor platforms mediating workers' experiences of success and (3) examine the shifting perspectives of these workers relative to success. Based on these findings, we discuss the implications of platform-mediated success in workers' labor experiences, marked by platformic management, standardization, precarity and ongoing evolution. Our discussion intertwines CSCW scholarship with career studies, advancing a more nuanced understanding of the evolving perspectives on success in platform-mediated work and careers.
翻译:对于依赖数字劳动平台获取工作机会的人群而言,工作和职业成功意味着什么?传统成功研究主要依赖以组织为中心的衡量标准,如晋升和收入。这些指标难以充分揭示在数字劳动平台技术与工作者观念演变的交汇处所形塑的工作与职业本质变迁。基于对Upwork平台上108名数字劳动平台工作者的纵向研究数据,我们(1)识别出反映工作者对平台中介化工作与职业成功定义的七个成功指标维度,(2)划分出数字劳动平台中介工作者成功体验的三个维度,并(3)考察这些工作者关于成功观念的动态演变。基于这些发现,我们探讨了平台中介化成功对工作者劳动体验的影响——这种体验以平台化管理、标准化、不稳定性和持续演变为特征。我们的讨论将计算机支持的协同工作(CSCW)研究与职业研究相结合,推动了对平台中介化工作与职业中成功观念演变的更细致理解。