The field of user experience (UX) based on the design philosophy of "user-centered design" is moving towards the intelligence era. Still, the existing UX paradigm mainly aims at non-intelligent systems and lacks a systematic approach to UX for intelligent systems. Throughout the development of UX, the UX paradigm shows the evolution characteristics of the cross-technology era. At present, the intelligence era has put forward new demands on the UX paradigm. For this reason, this paper proposes a "UX 3.0" paradigm framework and the corresponding UX methodology system in the intelligence era. The "UX 3.0" paradigm framework includes five categories of UX methods: ecological experience, innovation-enabled experience, AI-enabled experience, human-AI interaction-based experience, and human-AI collaboration-based experience methods, each of which includes corresponding multiple UX paradigmatic orientations. The proposal of the "UX 3.0" paradigm helps improve the existing UX methods and provides methodological support for the research and application of UX in developing intelligent systems. Finally, this paper looks forward to future research and application of the "UX 3.0" paradigm.
翻译:基于“以用户为中心的设计”理念的用户体验(UX)领域正迈向智能时代,然而现有UX范式主要针对非智能系统,缺乏面向智能系统的系统性方法。纵观UX发展历程,UX范式呈现出跨技术时代的演化特征,当前智能时代对UX范式提出了新的需求。为此,本文提出智能时代的“UX 3.0”范式框架及相应的UX方法论体系。“UX 3.0”范式框架包含五类UX方法:生态体验、创新赋能体验、AI赋能体验、人-AI交互体验和人-AI协作体验方法,每类方法又包含相应的多种UX范式取向。“UX 3.0”范式的提出有助于完善现有UX方法,为智能系统开发中的UX研究与应用提供方法论支撑。最后,本文展望了“UX 3.0”范式未来的研究与应用方向。