This study investigates how 18-year-old students, parents, and experts in China utilize artificial intelligence (AI) tools to support decision-making in college applications during college entrance exam -- a highly competitive, score-driven, annual national exam. Through 32 interviews, we examine the use of Quark GaoKao, an AI tool that generates college application lists and acceptance probabilities based on exam scores, historical data, preferred locations, etc. Our findings show that AI tools are predominantly used by parents with limited involvement from students, and often focus on immediate exam results, failing to address long-term career goals. We also identify challenges such as misleading AI recommendations, and irresponsible use of AI by third-party consultant agencies. Finally, we offer design insights to better support multi-stakeholders' decision-making in families, especially in the Chinese context, and discuss how emerging AI tools create barriers for families with fewer resources.
翻译:本研究探讨了中国18岁学生、家长及专家在高考——这一竞争激烈、分数驱动、年度性的全国性考试——期间如何利用人工智能工具支持高考志愿决策。通过对32位参与者的访谈,我们考察了Quark GaoKao(夸克高考)这一AI工具的使用情况,该工具可根据考试成绩、历史数据、地域偏好等因素生成志愿填报列表及录取概率预测。研究发现:AI工具主要由家长主导使用,学生参与有限;使用过程往往聚焦于即时考试结果,未能兼顾长期职业规划。同时,我们揭示了当前存在的若干挑战,包括AI推荐信息的误导性,以及第三方咨询机构对AI的不负责任使用。最后,本文提出设计建议以更好地支持家庭中多元利益相关者的决策过程(尤其在中国语境下),并探讨新兴AI工具如何对资源匮乏家庭形成新的决策壁垒。