The study of UX dark patterns, i.e., UI designs that seek to manipulate user behaviors, often for the benefit of online services, has drawn significant attention in the CHI and CSCW communities in recent years. To complement previous studies in addressing dark patterns from (1) the designer's perspective on education and advocacy for ethical designs; and (2) the policymaker's perspective on new regulations, we propose an end-user-empowerment intervention approach that helps users (1) raise the awareness of dark patterns and understand their underlying design intents; (2) take actions to counter the effects of dark patterns using a web augmentation approach. Through a two-phase co-design study, including 5 co-design workshops (N=12) and a 2-week technology probe study (N=15), we reported findings on the understanding of users' needs, preferences, and challenges in handling dark patterns and investigated the feedback and reactions to users' awareness of and action on dark patterns being empowered in a realistic in-situ setting.
翻译:近年来,对用户体验暗黑模式(即旨在操纵用户行为且通常为在线服务谋利的UI设计)的研究引起了CHI和CSCW学术界的广泛关注。为补充现有研究从以下两个维度应对暗黑模式——(1)设计师视角下的伦理设计教育与倡导;(2)政策制定者视角下的新型监管机制——我们提出了一种终端用户赋能干预方法,该方法帮助用户:(1)提升对暗黑模式的认知并理解其潜在设计意图;(2)通过网页增强技术采取行动对抗暗黑模式的影响。通过两阶段协同设计研究(包含5场协同设计工作坊(N=12)和为期2周的技术探针研究(N=15)),我们报告了关于用户应对暗黑模式时的需求、偏好及挑战的理解发现,并在真实情境中探究了用户被赋能后对暗黑模式产生认知及采取行动时的反馈与反应。