As Digital Transformation and innovation driven by Information and Communication Technology (ICT) continue to mark the evolution of society, ethics emerges as a central concern not only in terms of the outcomes and implications of technological systems but also throughout the activities carried out through the development of those systems. Power dynamics have been identified as a recurrent ethical challenge in the design and development process. As designers, participants, and project stakeholders engage in the process, potential conflicts, power imbalances, and ethical challenges emerge. This requires that awareness is raised on these imbalances and that teams proactively act on them. To address this issue, we propose the Participant-Designer Journey Map (PDJM), a tool to assist designers in conducting an ethical design process, aware of power imbalances. The proposal for the PDJM was evaluated, based on a set of criteria derived from the literature, by three design professionals, against nine other alternative tools. The PDJM was identified as the tool with the most potential to facilitate a structured approach to navigating ethical dilemmas, particularly those related to power dynamics.
翻译:随着信息通信技术(ICT)驱动的数字化转型与创新持续推动社会演进,伦理问题已成为核心关切——这不仅涉及技术系统的成果与影响,也贯穿于系统开发过程中的所有活动。权力动态已被确定为设计与开发过程中反复出现的伦理挑战。当设计师、参与者和项目利益相关者介入该过程时,潜在的冲突、权力失衡和伦理挑战便会显现。这要求提高对这些失衡现象的认识,并促使团队主动采取应对措施。为解决此问题,我们提出参与者-设计师旅程映射(PDJM)工具,以协助设计师在认知权力失衡的前提下开展伦理设计流程。基于文献提取的标准体系,三位设计专家将PDJM提案与其他九种替代工具进行比较评估。PDJM被认定为最具潜力的工具,能够为应对伦理困境(尤其是涉及权力动态的困境)提供结构化方法。