In Summer 2023, staff from the information technology and reference departments at the University of Delaware Library, Museums and Press came together in a unique partnership to pilot a low-cost AI-powered chatbot. The goal of the pilot is to learn more about student and faculty interest in engaging with this tool, and to better understand the labor required on the staff side. Reference librarians and other public facing staff, including student workers, were instrumental in helping to train the chatbot. This article discusses the development of prompts, leveraging of existing data sources for training materials, and workflows involved in the pilot. It argues that, when implementing AI-based tools in the academic library, involving staff from across the organization is essential to ensure buy-in and success. Although chatbots are designed to hide the effort of the people behind them, such labor can be substantial and needs to be recognized.

翻译：2023年夏季，特拉华大学图书馆、博物馆与出版社的信息技术和参考咨询部门员工结成独特合作，共同试点一款低成本AI驱动的聊天机器人。该试点的目标在于深入了解师生对该工具的使用兴趣，并更好地理解员工端所需投入的工作量。参考咨询馆员及其他面向公众的工作人员（包括学生工）在协助训练聊天机器人方面发挥了关键作用。本文探讨了提示词的开发、利用现有数据源构建训练材料的方法，以及试点所涉及的工作流程。文章论证指出，在学术图书馆实施基于AI的工具时，必须让跨部门员工参与其中，以确保获得认可并取得成功。尽管聊天机器人旨在隐藏背后人员的劳动付出，但这类工作量可能相当可观，亟需得到承认。