The use of mobile devices in knowledge-intensive organizations while effective and cost-efficient also pose a challenging management problem. Often employees whether deliberately or inadvertently are the cause of knowledge leakage in organizations and the use of mobile devices further exacerbates it. This problem is the result of overly focusing on technical controls while neglecting human factors. Knowledge leakage is a multidimensional problem, and in this paper, we highlight the different dimensions that constitute it. In this study, our contributions are threefold. First, we study knowledge leakage risk (KLR) within the context of mobile devices in knowledge-intensive organizations in Australia. Second, we present a conceptual framework to explain and categorize the mitigation strategies to combat KLR through the use of mobile devices grounded in the literature. And third, we apply the framework to the findings from interviews with security and knowledge managers. Keywords: Knowledge Leakage, Knowledge Risk, Knowledge intensive, Mobile device.
翻译:在知识密集型组织中使用移动设备虽然高效且具有成本效益,但也带来了具有挑战性的管理问题。员工无论有意或无意,常常是组织内知识泄露的根源,而移动设备的使用则进一步加剧了这一问题。这种问题源于过度关注技术控制而忽视了人为因素。知识泄露是一个多维问题,本文中,我们强调了构成该问题的不同维度。本研究的主要贡献有三方面:首先,我们研究了澳大利亚知识密集型组织内移动设备使用背景下的知识泄露风险(Knowledge Leakage Risk, KLR)。其次,我们基于文献提出了一个概念性框架,用以解释和分类通过移动设备应对KLR的缓解策略。最后,我们将该框架应用于对安全和知识管理人员的访谈结果分析中。关键词:知识泄露,知识风险,知识密集型,移动设备