Traditionally, network and system administrators are responsible for designing, configuring, and resolving the Internet service requests. Human-driven system configuration and management are proving unsatisfactory due to the recent interest in time-sensitive applications with stringent quality of service (QoS). Aiming to transition from the traditional human-driven to zero-touch service management in the field of networks and computing, intent-driven service management (IDSM) has been proposed as a response to stringent quality of service requirements. In IDSM, users express their service requirements in a declarative manner as intents. IDSM, with the help of closed control-loop operations, perform configurations and deployments, autonomously to meet service request requirements. The result is a faster deployment of Internet services and reduction in configuration errors caused by manual operations, which in turn reduces the service-level agreement (SLA) violations. In the early stages of development, IDSM systems require attention from industry as well as academia. In an attempt to fill the gaps in current research, we conducted a systematic literature review of SLA management in IDSM systems. As an outcome, we have identified four IDSM intent management activities and proposed a taxonomy for each activity. Analysis of all studies and future research directions, are presented in the conclusions.

翻译：传统上，网络与系统管理员负责设计、配置和解决互联网服务请求。由于近期对具有严格服务质量要求的时延敏感型应用的关注，人工驱动的系统配置与管理方式已显不足。为在网络与计算领域实现从传统人工管理向零接触服务管理的转变，意图驱动服务管理（IDSM）被提出以应对严格的服务质量需求。在IDSM中，用户以声明式方式将服务需求表达为意图。IDSM借助闭环控制操作，自主完成配置与部署以满足服务请求需求。其结果是加速互联网服务部署并减少人工操作导致的配置错误，进而降低服务等级协议违规。在早期发展阶段，IDSM系统需要工业界与学术界的共同关注。为弥补当前研究空白，我们对IDSM系统中的SLA管理进行了系统性文献综述。由此，我们识别出四项IDSM意图管理活动，并为每项活动提出分类体系。结论部分呈现了所有研究的分析结果及未来研究方向。