Making high-stakes personal decisions involves cognitive, emotional, and intuitive processes, and individuals differ in how they allocate attention across these modes. Integration of these processes has shown to benefit decision making. Yet, most current decision-support systems focus primarily on supporting cognitive aspects, rather than adapting to the individual's thinking profile to support integration of different types of thoughts. In this study, we investigate an agent designed to encourage integration by adapting to the individual user's thought patterns. We explore its effects on participants' perceptions of the agent and their reflective behavior, in comparison with unaided pre-reflection and a baseline agent. In a between-subjects study (N = 128), our agent, which fostered broad and elaborated thinking, enabled more personalized reflective trajectories, elicited more integrative reflective language, and was perceived as providing stronger support for holistic reflection. In contrast, the baseline agent produced homogenized profiles dominated by cognitive language across participants.
翻译:高风险个人决策涉及认知、情感及直觉过程,个体在注意力分配上存在差异。研究表明,整合这些过程有助于决策优化。然而,当前多数决策支持系统主要侧重于认知层面的支持,未能根据个体思维模式实现自适应整合。本研究探讨了一种旨在通过适应用户思维模式促进整合的智能代理,并将其效果与无干预基线及基础代理进行对比——包括参与者对代理的认知及反思行为。通过受试者间实验(N=128),我们发现:促进广泛且深入思考的定制化代理,能实现更个性化的反思轨迹,激发更多整合性反思语言,并提供更强的整体性反思支持感知;而基础代理则导致参与者认知语言主导的同质化模式。