The paper reports an empirical study of the effect of human treatment of a robot on the social perception of the robot's behavior. The study employed an enacted interaction between an anthropomorphic "waiter" robot and two customers. The robot and one of the customers (acted out by a researcher) were following four different interaction scripts, representing all combinations of mutual politeness and impoliteness of the robot and the customer. The participants (N=24, within-subject design) were assigned the role of an "included observer", that is, a fellow customer who was present in the situation without being actively involved in the interactions. The participants assessed how they experienced the interaction scenarios by providing Likert scale scores and free-text responses. The results indicate that while impolite robots' behavior was generally assessed negatively, it was commonly perceived as more justifiable and fairer if the robot was treated impolitely by the human. Politeness reciprocity expectations in the context of the social perception of robots are discussed.

翻译：本文报告了一项关于人类对待机器人方式对其行为社会感知影响的实证研究。该研究采用拟人化"服务员"机器人与两位顾客的模拟互动场景。机器人与其中一位顾客（由研究人员扮演）遵循四种不同的互动脚本，涵盖了机器人与顾客相互礼貌与非礼貌的所有组合情况。参与者（N=24，采用被试内设计）被赋予"在场观察者"角色，即作为身处情境中但未主动参与互动的另一位顾客。参与者通过提供李克特量表评分和自由文本回答来评估他们对互动场景的体验感受。研究结果表明：虽然非礼貌的机器人行为普遍获得负面评价，但当机器人受到人类非礼貌对待时，其行为通常被认为更具合理性和公平性。本文进一步探讨了在机器人社会感知背景下的礼貌互惠期望。