The proliferation of robots in public spaces necessitates a deeper understanding of how these robots can interact with those they share the space with. In this paper, we present findings from video analysis of publicly deployed cleaning robots in a transit space, a major commercial airport, using their navigational 'troubles' as a tool to document what robots currently lack in interactional competence. We demonstrate that these robots, while technically proficient, can disrupt the social order of a space due to their inability to understand core aspects of human movement: mutual adjustment to others, the significance of understanding social groups, and the purpose of different locations. In discussion we argue for exploring a new design space of movement: socially-aware movement. By developing "strong concepts" that treat movement as an interactional and collaborative accomplishment, we can create systems that better integrate into the everyday rhythms of public life.

翻译：机器人在公共空间的日益普及，亟需我们更深入地理解这些机器人如何与其共享空间的人类互动。本文通过对交通空间（一个大型商业机场）中公开部署的清洁机器人进行视频分析，以其导航“困境”为工具，记录了当前机器人在交互能力方面的缺失。研究表明，这些机器人在技术层面虽表现熟练，却可能因其无法理解人类移动的核心方面——对他人的相互调适、理解社会群体的重要性以及不同场所的功能目的——而扰乱空间的社会秩序。在讨论中，我们主张探索一种新的移动设计空间：社会感知移动。通过发展将移动视为交互性与协作性成就的“强概念”，我们可以创建出更能融入公共生活日常节律的系统。