UX practitioners (UXPs) face novel challenges when working with and communicating artificial intelligence (AI) as a design material. We explore how UXPs communicate AI concepts when given hands-on experience training and experimenting with AI models. To do so, we conducted a task-based design study with 27 UXPs in which they prototyped and created a design presentation for a AI-enabled interface while having access to a simple AI model training tool. Through analyzing UXPs' design presentations and post-activity interviews, we found that although UXPs struggled to clearly communicate some AI concepts, tinkering with AI broadened common ground when communicating with technical stakeholders. UXPs also identified key risks and benefits of AI in their designs, and proposed concrete next steps for both UX and AI work. We conclude with a sensitizing concept and recommendations for design and AI tools to enhance multi-stakeholder communication and collaboration when crafting human-centered AI experiences.
翻译:UX从业者(UXPs)在使用人工智能(AI)作为设计素材进行协作与沟通时面临全新挑战。我们通过让UXP亲身参与AI模型训练与实验的动手实践,探索其如何传达AI概念。为此,我们开展了一项基于任务的设计研究,邀请27名UXP利用简易AI模型训练工具,为AI驱动的界面进行原型设计与展示汇报。通过分析UXP的设计汇报及活动后访谈,我们发现:尽管UXP在清晰传达某些AI概念时存在困难,但动手调试AI拓宽了其与技术利益相关者沟通时的共同认知基础。UXP还识别出AI在其设计中的关键风险与优势,并为UX与AI工作提出了具体下一步规划。最后,我们提出一个敏化概念及设计建议,旨在通过优化设计与AI工具,增强以人为本的AI体验构建过程中多方利益相关者的协作沟通。