FarmerChat is Digital Green's farm advisory service for smallholder farmers. When something looks wrong with a crop, the farmer takes a photograph and sends it, and that photograph is the whole question: no symptom described, no crop named, often no text at all. The service has to determine whether the picture can be used, what crop it shows, and what is wrong with it, from images taken on cheap phones in a field, in poor light and with a moving camera. The system doing this today cannot be adjusted. It has no adjustable thresholds for photograph rejection, crops and problems cannot be added, and there is no confidence cut-off to set. We study about 1.16 million photographs sent to FarmerChat from Ethiopia, India, Kenya and Nigeria. The production quality gate rejected 46.8% of the images it judged, over a quarter of those reaching diagnosis returned no crop name, and 35.8% of the labelled problems filed under "disease" are pests, identifiable without the crop. We therefore split the work into three stages: a quality gate (M0), a crop detector (M1), and a disease or pest detector (M2). Route A fills all three with one fine-tuned vision-language model (Qwen3-VL-4B) answering in a single call. Route B fills each with a small specialist model (DaViT, YOLO26). We replace our production GPT-4o quality gate with a small MobileNetV3 gate at 86.9% F1 in 12 ms. On one test set scored the same way for every system, a hierarchical DaViT-Base achieves 95.41% crop accuracy against 91.46% for the production baseline. It also leads on diagnosis and never declines to answer, while every language model in the comparison leaves a large share of rows with no diagnosis. The fine-tuned model retains two capabilities the specialists do not have: one call for all three stages, and a request for a better photograph when the image cannot support an answer.

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