People experiencing migration endure many transitions across borders, technologies, and social systems. While HCI research often emphasizes this community's adoption of technology, less attention has been paid to practices of technological non-use. This paper investigates how information and communication technologies (ICTs) are intentionally and unintentionally avoided, withheld, or not used during migration. Drawing on interviews with 32 people experiencing migration in the border city of El Paso, Texas, USA between February and May 2025, we identify a range of non-use experiences, including device, informational, and protective non-use. We extend the concept of non-use by situating it within the three phases of transitions: understanding, negotiating, and resolving. We show how ICT non-use shifts with time, risk, and institutional demands. Our analysis demonstrates that non-use functions both as a protective strategy and as a response to systemic exclusion, and concludes with design principles that anticipate non-use as both intentional and unintentional design conditions rather than as punitive failure.
翻译:经历移民的人群在跨越国界、技术体系和社会系统时面临诸多转变。虽然人机交互研究通常强调这一群体对技术的采纳,但对技术非使用实践的关注相对不足。本文探讨了信息与通信技术在移民过程中如何被有意或无意地规避、限制或放弃使用。基于2025年2月至5月对美国得克萨斯州边境城市埃尔帕索的32名移民进行的访谈,我们识别出一系列非使用体验,包括设备非使用、信息非使用和保护性非使用。通过将非使用概念置于过渡的三个阶段(理解、协商与解决)中加以情境化,我们拓展了该理论的内涵。研究表明,ICT非使用会随着时间、风险及制度要求而动态变化。我们的分析揭示,非使用既是一种保护性策略,也是一种对系统性排斥的回应。最后,本文提出设计原则,将非使用视为兼具有意与无意特征的设计条件,而非惩罚性失败。