When refugees arrive in a host country, the form of immediate help and support they receive from various service providers sets the stage for successful settlement, integration, and social cohesion. This paper presents results from an exploratory study that investigated refugees perceptions of initial services received upon migration, in the first six months of their arrival. In collaboration with a refugee settlement services provider, we engaged 12 newly-arrived refugees in a qualitative study that employed a photo-diary study and semi-structured interviews. Based on our findings, we present refugees experiences over three phase, immediate services upon arrival, initial-settlement experiences, and ongoing settlement experiences. Through an in-depth unpacking of these phases, we show ongoing efforts and challenges associated with resettlement, and present implications for design for CSCW researchers.

翻译：当难民抵达东道国时，他们从各类服务提供方获得的即时帮助与支持形式，为其成功的定居、融合与社会凝聚奠定了基础。本文展示了一项探索性研究的结果，该研究调查了难民在抵达后的前六个月内，对移民初期所获服务的看法。通过与一家难民安置服务提供机构合作，我们邀请了12名新抵达的难民参与一项质性研究，该研究采用了照片日记法与半结构化访谈。基于研究发现，我们呈现了难民在三个阶段中的经历：抵达时的即时服务、初期安置体验以及持续定居体验。通过对这些阶段的深入剖析，我们揭示了与重新安置相关的持续努力与挑战，并为CSCW研究者提出了设计启示。