Despite the advances and ubiquity of digital communication media such as videoconferencing and virtual reality, they remain oblivious to the rich intentions expressed by users. Beyond transmitting audio, videos, and messages, we envision digital communication media as proactive facilitators that can provide unobtrusive assistance to enhance communication and collaboration. Informed by the results of a formative study, we propose three key design concepts to explore the systematic integration of intelligence into communication and collaboration, including the panel substrate, language-based intent recognition, and lightweight interaction techniques. We developed CrossTalk, a videoconferencing system that instantiates these concepts, which was found to enable a more fluid and flexible communication and collaboration experience.

翻译：尽管视频会议和虚拟现实等数字通信媒体已取得显著进展并得到广泛应用，但它们对用户表达的丰富意图仍缺乏感知能力。除了传输音频、视频和消息之外，我们设想数字通信媒体能成为主动促进者，通过提供非侵入式辅助来增强沟通与协作。基于形成性研究的结果，我们提出了三个关键设计概念，用于探索将智能系统性地整合到沟通与协作中，包括面板基底、基于语言的意图识别和轻量级交互技术。我们开发了CrossTalk视频会议系统来实例化这些概念，实验证明该系统能够带来更流畅、更灵活的沟通与协作体验。