The transformation of technology and collaboration methods driven by the e-government system forces government employees to reconsider their daily workflow and collaboration with colleagues. Despite the extensive existing knowledge of technology usage and collaboration, there are limitations in explaining the synergy between technology usage and group collaboration in achieving agile response from the perspective of government employees, particularly in the e-government setting. To address these challenges, this study provides a holistic understanding of the successful pathway to agile response in e-governance from the perspective of government employees. This study explores a dual path to achieve agile response in e-governance through qualitative analysis, involving 34 in-depth semi-structured interviews with government employees in several government sectors in China. By employing three rounds of coding processes and adopting Interpretative Structural Modeling (ISM), this study identifies the five-layer mechanisms leading to agile response in e-governance, considering both government employee technology usage and group collaboration perspectives. Findings of this study provides suggestions and implications for achieving agile response in e-governance.

翻译：电子政务系统驱动的技术与协作方式变革，迫使政府工作人员重新审视其日常工作流程及与同事的协作模式。尽管现有研究对技术使用与协作已有广泛认知，但从政府工作人员视角出发，尤其在电子政务情境下，解释技术使用与团队协作在实现敏捷响应方面的协同作用仍存在局限。为应对这些挑战，本研究从政府工作人员视角出发，对电子政务中实现敏捷响应的成功路径提供了整体性理解。本研究通过质性分析方法，对中国若干政府部门34位工作人员进行深度半结构化访谈，探索了电子政务中实现敏捷响应的双重路径。通过三轮编码过程并采用解释性结构建模（ISM）方法，本研究从政府工作人员技术使用与团队协作双重视角，识别出导致电子政务敏捷响应的五层机制。研究结果为电子政务实现敏捷响应提供了建议与启示。