This study investigates how professional writers' complex relationship with GenAI shapes their work practices and outcomes. Through a cross-sectional survey with writing professionals (n=403) in diverse roles, we show that collaboration and rivalry orientation are associated with differences in work practices and outcomes. Rivalry is primarily associated with relational crafting and skill maintenance. Collaboration is primarily associated with task crafting, productivity, and satisfaction, at the cost of long-term skill deterioration. Combination of the orientations (high rivalry and high collaboration) reconciles these differences, while boosting the association with the outcomes. Our findings argue for a balanced approach where high levels of rivalry and collaboration are essential to shape work practices and generate outcomes aimed at the long-term success of the job. We present key design implications on how to increase friction (rivalry) and reduce over-reliance (collaboration) to achieve a more balanced relationship with GenAI.
翻译:本研究探讨专业写作者与生成式人工智能(GenAI)之间的复杂关系如何影响其工作实践与成果。通过对不同岗位的写作专业人士(n=403)开展横断面调查,我们发现合作与竞争导向与工作实践及成果的差异存在关联。竞争导向主要与关系重塑和技能保持相关;合作导向则主要与任务重塑、生产力及满意度相关,但以长期技能退化为代价。两种导向的结合(高竞争与高合作)能够调和这些差异,同时增强与各项成果的关联。我们的研究结果表明,高水平的竞争与合作并重的平衡方法对于塑造工作实践、实现旨在获得长期职业成功的成果至关重要。本文进一步提出关键设计启示,说明如何通过增加摩擦(竞争)和减少过度依赖(合作)来建立与GenAI更为平衡的关系。