This study investigates how professional writers' complex relationship with GenAI shapes their work practices and outcomes. Through a cross-sectional survey with writing professionals (n=403) in diverse roles, we show that collaboration and rivalry orientation are associated with differences in work practices and outcomes. Rivalry is primarily associated with relational crafting and skill maintenance. Collaboration is primarily associated with task crafting, productivity, and satisfaction, at the cost of long-term skill deterioration. Combination of the orientations (high rivalry and high collaboration) reconciles these differences, while boosting the association with the outcomes. Our findings argue for a balanced approach where high levels of rivalry and collaboration are essential to shape work practices and generate outcomes aimed at the long-term success of the job. We present key design implications on how to increase friction (rivalry) and reduce over-reliance (collaboration) to achieve a more balanced relationship with GenAI.
翻译:本研究探讨专业写作者与生成式AI(GenAI)之间的复杂关系如何影响其工作实践与成果。通过对不同岗位的写作专业人士(n=403)开展横断面调查,我们发现协作导向与竞争导向在工作实践和成果上呈现差异化的关联。竞争导向主要与关系重塑和技能维护相关;协作导向则主要与任务重塑、生产力及满意度相关,但可能以长期技能退化为代价。两种导向的结合(高竞争与高协作)能够调和这些差异,同时增强与各项成果的关联。我们的研究结果表明,高水平竞争与协作并重的平衡路径对于塑造工作实践、实现职业长期成功至关重要。基于此,我们提出关键设计启示:通过增强摩擦(竞争)与降低过度依赖(协作),构建与生成式AI更为平衡的关系。