Process mining, a technique turning event data into business process insights, has traditionally operated on the assumption that each event corresponds to a singular case or object. However, many real-world processes are intertwined with multiple objects, making them object-centric. This paper focuses on the emerging domain of object-centric process mining, highlighting its potential yet underexplored benefits in actual operational scenarios. Through an in-depth case study of Borusan Cat's after-sales service process, this study emphasizes the capability of object-centric process mining to capture entangled business process details. Utilizing an event log of approximately 65,000 events, our analysis underscores the importance of embracing this paradigm for richer business insights and enhanced operational improvements.

翻译：过程挖掘作为将事件数据转化为业务流程洞察的技术，传统上假设每个事件对应单一案例或对象。然而，许多实际业务流程与多个对象相互交织，具有对象中心特性。本文聚焦对象中心过程挖掘这一新兴领域，强调其在实际运营场景中尚未充分开发的潜在价值。通过对Borusan Cat售后服务流程的深入案例研究，本研究揭示了对象中心过程挖掘捕捉复杂业务流程细节的能力。基于约65,000个事件的事件日志分析，本文强调了采用该范式对于获取更丰富的业务洞察和实现运营改进的重要性。